Using AI at work.
A fortnightly letter from Gareth about one thing he keeps seeing in coaching sessions and workshops, and what to do about it.
Get the next one by email- 6 min read
The org chart nobody drew
Most organisations rolling out AI think they've bought a tool. What they've started doing is hiring, and nobody is drawing the org chart.
- 4 min read
The task that never makes it into the report
Ask an organisation how AI adoption is going and you'll get a number. Ask what's actually different about how the work gets done and most go quiet.
- 3 min read
Where the time you save actually goes
Most businesses that get a real AI win still can't tell you, a year on, what it actually bought them.
- 3 min read
The job description nobody writes
Most people don't have a problem with AI's capability. They have a problem with how they've briefed it, and they don't know that's the thing to fix.
- 4 min read
The one test for deciding what's safe to hand to AI
A public webinar landed on a simple gut-check for a single task: which one makes you sigh. An automation project we're building for a logistics client landed on the same gut-check.
- 4 min read
The step I always keep human
A personal tool becomes a paid product overnight. A logistics team's twenty years of instinct meets a spreadsheet. And the one step in every automation I refuse to hand over.
- 4 min read
Fifty per cent right is the starting point
A business owner rebuilds his business around Claude. A nine-page document from two hours of rambling. And why I never expect AI to get it right the first go.
- 6 min read
Describing outcomes, not pressing buttons
An executive builds a vault. A team stops touching the spreadsheet. And why voice input is absolutely amazing.